Susan Haumeder
Project Manager and Business Analyst

Professional Summary

Senior IT project manager and business systems analyst committed to consensus building and customer satisfaction. Outstanding communication skills and analytic problem solving.

  • Full lifecycle project management experience; analyze business processes; facilitate working groups at all levels of management; develop and manage requirements (RDM), manage development and integration; plan and lead deployments.
  • Developed and conducted training courses for project management with emphasis in agile development.
  • Successful track record of identifying, analyzing, and improving business processes.
Professional Experience
 Medical University, San Francisco, CA
Contract Project Manager (2/2007-5/2008)
  • Budgeted, recruited, and lead business automation effort for the Dean’s office. The first releases automate the workflows of five research programs. The final tool will allow clients to define and manage program workflows without IT support.
  • Created an implementation plan from the vision of the Office of Educational Technology. Completed requirements gathering, wrote business use cases and Business Process Management software for solution modeling and deployment. Developed and lead focus group trial to improve solution acceptance.
  • Completed requirements gathering, wrote program models and business use cases, used UML use case diagrams and state machines, UI design tool and Business Process Management software for solution modeling, functional specification, and prototyping.
  • The team included architects, programmers, business representative, functional area representatives, and a usability SME. Introduced Watir to the QA team to improve QA effectiveness. The solution is .NET based application on top of a BPM engine and is cross-browser compatible.
Commercial Banking Company, San Francisco, CA
Contract Business Analyst (2/2006 - 11/2006)
  • Wrote business model to consolidate the administration of four programs; automated selected operations, leveraged common proceedures and migrated existing applications to web based environment
  • Wrote functional specifications; used JAD techniques, business use cases, fit criteria, process flow diagrams, and screen mock-ups
  • Provided strategic development options, project planning, and project sizing framework
  • Establish program management practices for the enterprise data warehouse group
Commercial Banking Company, San Francisco, CA
Contract Business Analyst (2/2006 - 11/2006)
  • Wrote business model to consolidate the administration of four programs; automated selected operations, leveraged common proceedures and migrated existing applications to web based environment
  • Wrote functional specifications; used JAD techniques, business use cases, fit criteria, process flow diagrams, and screen mock-ups
  • Provided strategic development options, project planning, and project sizing framework
  • Establish program management practices for the enterprise data warehouse group
Healthcare Company, Oakland, CA
Contract Project Manager (8/2005 - 2/2006)
  • Facilitated the completion of the requirements gathering process; worked with business multiple stakeholders, subject matter experts, and physician advocates to agree on scope, implementation details, fit criteria and training requirements
  • Managed investigation efforts and evaluated test results
  • Planned inclusion in larger umbrella project, including retrofitting for already deployed sites
Professional Services Company, Alameda, CA
Managing Consultant (11/1999 - 6/2005)
  • Worked with dozens of different clients in the Applications Systems, Software, and Wireless industries.
  • Trained cross functional teams and technical managers in business requirements development, project planning, and project management
  • Consulted on resource planning, team building, program communication, process improvement, and people management skills
  • Led GAP analysis, design and deployment oversight of knowledge repository system.
Independent Software Vendor, San Francisco, CA
Multiple ascending positions (7/1992 - 10/1998)
Director of Software Development (6/1995-10/1998)
  • Responsible for all aspects of product development and delivery.
  • Responsible for all custom software.
  • Led or facilitated the design new products with President and VP of Sales.
  • Increased automation and accountability of Customer Service department
Manager of Client Systems Development (8/1993 - 6/1995) promoted to Director
  • Responsible for UNIX, Windows, and OS/2 development.
  • Led the successful re-engineering of key UNIX product in order to reduce development time.
  • Improved time to market by standardizing processes
UNIX Project Leader (9/1992 -10/1993) promoted to Manager
  • Responsible for UNIX development.
  • Led custom development efforts; requirements gathering, estimating and negotiating specifications, writing contracts, and managing project to completion.
Telecommunications Company, San Francisco, CA
Multiple ascending positions(3/1984 - 6/1988)
Manager of Network Engineering and Installation (12/1986 - 6/1988)
  • Led senior engineering group that supported enterprise-wide network. Managed $1.5 million in capital budget and a staff of eight
Project Manager, Network Engineering (8/1985 - 12/1986) promoted to Manager
  • Conceived and led infrastructure project that saved the company $6M annually
Tools and Technologies
  • MS Project, Visio, Excel, Serena ProcessView Composer, Business Objects
  • Web 2.0 communication tools such as blogging, wiki, and online forums; various graphics packages
  • HTML, CSS, and PHP. Can read and basic programming in most scripting and procedural languages. C programming on Unix platforms;
  • Delivered complex software development projects on AIX, HP-UX, SCO, ATT UNIX, Windows, OS/2, Novell, AS/400, MVS and VM
Education and Affiliations
  • Master of Science in Computer Science, California State University, Hayward
  • Bachelor of Science in Computer Science, magma cum laude, California State University, Hayward.
  • Golden Key Honor Society
  • Moderator, R&D and QA Forum, SoftwareCEO.com
  • Enterprise Project Management training, San Francisco, CA; Project Management Institute member since 1997